TERMS AND CONDITIONS FOR USE OF THE TRANSFERLAB REWARD PROGRAMME

  1. About this Agreement

    1. This page sets out the terms and conditions that apply to the TransferLab Reward Programme (the "Reward Programme").

    2. The Reward Programme is offered by Bureau Buttercrane Ltd, a company established in Northern Ireland with its registered office at Unit 20, Buttercrane Shopping Centre, Newry, County Down, BT35 8HJ, United Kingdom (company number NI603454), trading as TransferLab ("TransferLab", "we", "us").

    3. TransferLab operates a service (the "Transfer Service") that allows users to transfer money and make foreign currency payments internationally through our website, www.transferlab.io (the "Website"), and our mobile phone application (the "App"). The Transfer Service is described in further detail in the Terms and Conditions for Use of the TransferLab Online Money Transfer Service (the "Transfer Service Terms"), which are provided to users immediately prior to each use of the Transfer Service.

    4. By making use of the Transfer Service, a new user (the "New User") shall be deemed to have accepted these terms and conditions ("Reward Terms"). By referring a friend to us as set out below, an existing user (the "Referrer") shall also be deemed to have accepted these Reward Terms. Both New Users and Referrers should therefore read these Reward Terms carefully and make sure they understand and agree to them before using the Transfer Service for the first time or referring a friend to us.

    5. The Reward Programme is void where prohibited by law.

  2. How to participate in the Reward Programme

    1. In order for a New User or Referrer to participate in the Reward Programme, a New User must set up a Profile on our Website or App, as described in the Terms and Conditions for Use of the TransferLab Website and Mobile Phone Application (the "Website and App Terms"), which are available at www.transferlab.io/terms-and-conditions. 

    2. The Reward Programme has two possible benefits for users of the Transfer Service: the discount for New Users described in clause 2.3 and the cash reward for Referrers described in clauses 2.4 – 2.14. To initiate the process by which we will provide these benefits, the New User must make a cross-currency transfer of £1,000 or more (or equivalent in another currency) within 6 months of creating a Profile and transfer to TransferLab a single sum of £1,000 or more (the "Qualifying Transfer"). 

    3. When the New User makes a Qualifying Transfer, we will reduce the total amount charged to the New User for making the Qualifying Transfer by £10 (the "Discount"). The Discount will be applied and clearly indicated during the checkout process. The Discount will only be available in relation to the Qualifying Transfer and will not be available for any subsequent transfers made by the New User. The Discount will be available regardless of whether or not the New User is referred by a Referrer.

    4. Where a New User is referred to us by a Referrer, and in order to facilitate the cash reward for Referrers described further below (the "Referrer's Reward"), the New User must identify that a Referrer has referred them to our Transfer Service by:

      1. quoting the Referrer's invite code; or

      2. following the Referrer's invite link.

    5. We will provide a Referrer with access to an invite code or invite link when the Referrer signs in to their Profile and accesses the "Invite" page on our Transfer Service. If the Referrer has agreed to receive email communications from us, we will also send the Referrer's invite code to the email address they provided to us when they set up their Profile. A Referrer can check their stored email address by visiting their Profile.

    6. In order to participate in the Reward Programme, a Referrer must recommend our Transfer Service to a person or business and do any of the following:

      1. send the New User their invite code; or

      2. send the New User their invite link.

    7. The Referrer must also ensure that they have the New User's consent to send them the invite code or invite link to our Transfer Service.

    8. Once the New User has completed the Qualifying Transfer, and if the Referrer and New User have followed the steps outlined in 2.4 – 2.7, the Referrer may be eligible to claim the Referrer's Reward in the amount set out in clause 3.1 – 3.2. A Qualifying Transfer shall be deemed completed when:

      1. the New User has initiated the Qualifying Transfer, paid us the relevant amount to be transferred together with our fees; and

      2. the bank account identified by the New User to receive the Qualifying Transfer has been credited with the amount sent by the New User using our Transfer Service (subject to any additional fees and charges as set out in our Transfer Service Terms) and hasn't been rejected or refunded back to our bank account.

    9. Subject to the Referrer's selected marketing and communications preferences, we will inform the Referrer of their right to claim the Referrer's Reward by contacting them by email or by updating the "Invite" page of our Transfer Service within 5 business days of the New User completing the Qualifying Transfer.

    10. If the New User uses an invite link rather than the invite code when creating their Profile, they must have cookies enabled on their browser in order for us to identify them as having been referred to our Transfer Service by the Referrer, and for the Referrer to be eligible to receive a Referrer's Reward. 

    11. Before the Referrer can claim their Referrer's Reward, we may need to obtain some additional documentation or information from the Referrer and the New User (if we have not done so already). We may:

      1. ask the Referrer and the New User to provide such details or documentation as we may reasonably require to confirm the Referrer's or the New User's identity (as applicable); and

      2. take any reasonable steps to verify any information or documents provided by the Referrer or the New User for the purposes of electronic identification, such as accessing government and private databases and credit reference agencies.

    12. TransferLab reserves the right not to pay out Referrer's Rewards in the following cases:

      1. we are unable to verify the Referrer's or the New User's identity, or any additional information and documentation, in accordance with our anti-money laundering policies;

      2. we reasonably suspect that the Profile has been created by the New User fraudulently or the New User's Profile is otherwise in breach of our Website and App Terms;

      3. the Referrer has breached any provision in these Reward Terms, the Transfer Service Terms, or the Website and App Terms;

      4. we have discontinued the Reward Programme and the Qualifying Transfer has been completed after the date on which the Reward Programme was discontinued;

      5. we are prohibited from paying the Referrer the Referrer's Reward by applicable law;

      6. the Referrer's Reward has expired in accordance with clause 4.2;

      7. if the New User uses an invite link rather than the invite code when creating their Profile, and does not have cookies enabled on their browser; 

      8. the Referrer or the New User have multiple TransferLab profiles;

      9. if the Referrer's Reward was claimed to the same profile by multiple users;

      10. if we suspect that a New User has no real intention in using our Transfer Service and used our Transfer Service only once with the aim of getting a Discount and/or securing a Referrer's Reward for their Referrer;

      11. when the Referrer requests the Referrer's Reward to be paid to an account other than their personal bank account;

      12. when the Referrer requests the Referrer's Reward to be paid to an account denominated in a currency other than one of the currencies that we have designated as supported by us (the "Supported Currencies"); or

      13. if the New User does not provide their unique code or unique link when creating their Profile or placing an order. The Referrer's Reward is assigned to the Referrer from the Referrer's code used by the New User. TransferLab is not able to reassign Referrer's Rewards.

    13. A Referrer must not use pay-per-click or other paid or automated lead generation services to participate in the Reward Programme. A Referrer may not be able to claim their Referrer's Reward if we reasonably suspect that the Referrer has used such services to invite New Users to use our Transfer Service, and we may also take any other action we reasonably deem appropriate, including immediate, temporary or permanent withdrawal of the Referrer's right to use our Transfer Service or closure of their Profile.

    14. The decision of TransferLab in all matters is final and binding and no correspondence or discussion will be entered into.

  3. Amount of Referrer's Reward

    1. When creating a Profile, the New User has the option of indicating that it is an individual or a business. As previously stated, the New User will be asked to prove its identity, and we will use this process to verify that the New User is an individual or business, as applicable.

    2. The amount of the Referrer's Reward paid to the Referrer varies depending on which of the options described in clause 3.1 is selected by the New User when creating a Profile and what evidence is provided. Where a New User selects the business option and provides satisfactory proof of identity, the Referrer's Reward will be £20. Where a New User selects the individual option and provides satisfactory proof of identity, the Referrer's Reward will be £10.

    3. A Referrer can claim their Referrer's Reward in UK pounds or any of the Supported Currencies. If the Referrer selects one of the Supported Currencies, we will notify them of the amount of the selected Supported Currency that they would receive if we converted the amount of the Referrer's Reward at the rate shown on the Transfer Service on the day and time at which the Referrer makes the selection. This rate may fluctuate from time to time in accordance with fluctuations in international exchange rate markets.

    4. Having been notified of the amount specified in clause 3.3, the Referrer may then decide to proceed with claiming their Referrer's Reward in the selected Supported Currency or can decide to claim it in UK pounds.

    5. If the Referrer decides to proceed with claiming their Referrer's Reward in the selected Supported Currency:

      1. the Referrer agrees that we do not, and do not purport to, act as a fiduciary, agent or advisor in respect of the conversion, nor do we provide or perform a foreign currency exchange on the Referrer's behalf;

      2. the Referrer agrees that no information provided by or through TransferLab constitutes a recommendation or an invitation that the Referrer enters into, directly or indirectly, a particular foreign exchange transaction or a representation that any financial instrument or transaction is suitable for them; and

      3. the Referrer agrees that they will be liable for any reduction in the value of the Referrer's Reward caused by our conversion of the Referrer's Reward amount into the Supported Currency and the subsequent payment of the Referrer's Reward to the Referrer's account, which includes any fees or costs incurred in the process of the Referrer's Reward reaching the Referrer's account.

  4. Claiming A Referrer's Reward

    1. Subject to clause 2.4 – 2.14, once the New User has made a Qualifying Transfer in accordance with clause 2.2, the Referrer's Reward will become available. The Referrer can claim their Referrer's Reward by following the "Claim Your Reward" instructions on the email we will send the Referrer. The Referrer will need to submit their own bank account details in order that we may pay them the Referrer's Reward. Bank details can be added to the form on the "Invite" page on our Transfer Service, where the Referrer will see confirmation of a New User having made a Qualifying Transfer. 

    2. A Referrer must claim their Referrer's Reward within 30 days. We will inform them of their right to do so via email. If they do not claim their Referrer's Reward within this period, their right to receive it will expire. 

  5. Limitation of Liability

    1. TransferLab reserves the right at any time to modify or discontinue, temporarily or permanently, the Reward Programme with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud).

    2. We may also modify or discontinue the Reward Programme on reasonable notice to the New User or Referrer, as applicable. If we discontinue the Reward Programme, we will:

      1. subject to clause 4.2, honour any Discount or Referrer's Reward for which a New User or Referrer became eligible prior to 11.59pm UK time on the last date of the Reward Programme; and

      2. inform the New User or Referrer of any right to claim a Discount or Referrer's Reward that had accrued to that New User or Referrer as at 11.59pm UK time on the last date of the Reward Programme if the New User or Referrer has agreed to receive email communications and/or notifications from us.

    3. TransferLab accepts no responsibility for any loss or damage incurred or suffered by a New User or Referrer as a result of participating in the Reward Programme or accepting or using a Discount or Referrer's Reward, including (but not limited to) any loss resulting from the following:

      1. any postponement or cancellation of the Reward Programme, or any delay in informing a New User or Referrer of their right to claim a Discount or Referrer's Reward;

      2. any alteration, unauthorised access, damage, late delivery or non-delivery of any notices, acceptances, requests or other documents related to the Reward Programme;

      3. any damage to a New User's, Referrer's or any other person's computer relating to or resulting from participation in the Reward Programme or downloading any materials in connection with the Reward Programme; or

      4. any act or default of any third-party supplier.

    4. Nothing in these Reward Terms shall exclude the liability of TransferLab for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence, or any other matter for which the law does not allow us to exclude or limit our liability.

    5. All taxes and other administrative expenses arising in respect of the Referrer's Reward are the responsibility of the Referrer.

  6. personal details

    1. Please see our Privacy Policy for more information about how we handle users' information. A copy of the Privacy Policy is available on the Website at www.transferlab.io/privacy-policy or on request by email to support@transferlab.io. 

  7. General

    1. If any provision of these Reward Terms is judged to be illegal or unenforceable, this will not affect the continuation in full force and effect of the remainder of the provisions.

    2. If a party to these Reward Terms has any questions about the Reward Programme, that party is invited to email us at support@TransferLab.io with "Reward Programme" in the subject line.

    3. The Reward Programme will be governed by Northern Irish law and participants submit to the exclusive jurisdiction of the Northern Irish courts.

    4. TransferLab reserves the right to refuse to provide the Discount or pay the Referrer's Reward at its discretion.

    5. TransferLab reserves the right to amend or withdraw the Discount or Referrer's Reward at its absolute discretion.

    6. TransferLab reserves the right to terminate the Reward Programme at any time, without notice.

    7. TransferLab reserves the right to change these Reward Terms at any time.